​Refund Policy
Last updated December 1, 2025
Product refunds are only available as a result of manufacturer's defects. Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, please email Tasha@mytimeout.online with subject an email subject line of "Product Defect".
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to you.
If you haven't registered an account on printful.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).
My Time Out does not accept returns of sealed goods, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned sealed good orders won’t be available for reshipping and will be disposed of.
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